Refund and Returns Policy


In accordance with global retail industry standards and due to hygiene reasons, we are unable to accept exchanges of skincare, make-up, toiletries & cosmetics unless damaged, faulty or incorrectly supplied.

To complete your return, we require a receipt or proof of purchase and order number to be sent to  The price of the returned product will be provided in a gift voucher to the site or a refund to the original payment method used to purchase.

Non-refundable items:

Shipping costs and gift vouchers. 

Refunds (if applicable) must be requested within 7 working days of receiving your product.  

Please send an e-mail to with the below information: 

– Your name and surname

– Order number, date received 

– E-mail address and phone number 

– Where did you buy the item you wish to return

– List the item(s) you would like to return, and the condition they are in

– Indicate reason for return

Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed within 14 days of us receiving the defective product. 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  We will offer an online voucher in return.

We only replace items if they are defective, damaged or erroneously supplied. If you need to exchange it for the same item, send us an email at


We are committed to offering customers the finest products available. If the customer feels the products he/she received from us do not meet this expectation, pursuant to the “cooling-off” provisions of the ECT Act, the customer has the right to withdraw from the contract, without specifying any reason, within 7 days of the date the products were received. Products being returned must be in the original packaging, unused and unopened, in the same condition that they were received.

– Notification of customer’s intention to exercise the right of cancellation can be done by emailing us with customer’s order details, including customer order number and the description of the products which are being returned.  

– If the customer returns products for reasons other than defects in the products, or incomplete or incorrect delivery, he/she will be required to arrange and pay for the direct costs of the return of the products to us. Please note that shipping costs are non-refundable. 

– Upon exercising the right of cancellation, we undertake to reimburse the customer the full price of the products within thirty (30) days of the date of receipt of the cancellation, provided that they are shipped back unused and undamaged, in the original packaging, to the extent that they have been kept and used with all due care and attention. Refunds will only be made against the original credit card used or in the form of a voucher to shop on the site. 

– It is required that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). Eva Natuurlik will not be liable for returned products lost in transit.

Include customer name, order number and contact detail.  Return address:  

Eva Natuurlik, Courier Guy Kiosk

Grahamstown, Eastern Cape


Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary according to regular shipping lead times. 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food and supplements cannot be returned. We also do not accept products that are of an intimate nature. 

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Need help?

Contact us at for questions related to refunds and returns.

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